654db Privacy Policy
Your personal information is completely safe with us — through SSL encryption and strict data protection policies, 654db is always committed to safeguarding your privacy.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the 654db platform. When you visit our website, open an account, play games, or use our services, you are considered to have accepted the terms of this Policy.
654db operates a trusted online gaming platform for players in Bangladesh. This Policy provides a full explanation of how the information you provide while using our services is collected, used, shared, and kept secure.
We believe transparency and trust are the foundation of a healthy user-platform relationship. We never sell or transfer your information to third parties without authorization.
Information We Collect
654db collects only the information needed to deliver our services properly, ensure security, and meet legal obligations. We collect information in the following categories:
Personal Identity Information
During account registration and verification, we collect:
- Full name and date of birth (for age verification)
- Email address and mobile phone number
- National ID or passport number (where required)
- Residential address
Financial Information
To process deposits, withdrawals, and transactions, we collect:
- bKash, Nagad, or Rocket mobile number
- Bank account details (for bank transfers)
- Transaction history and amounts
Important Note: We do not store any full card numbers or CVV codes.
Usage Information (Technical)
When you use our platform, the following is collected automatically:
- IP address and general location information
- Browser type, device type, and operating system
- Pages visited, click patterns, and session duration
- Information from cookies and similar tracking technologies
- Gaming history and betting activity
Communication Information
When you contact our support team — via live chat or email — we keep a record of that conversation. This helps us provide you with better service in the future.
Purpose of Data Use
654db uses collected information for the following purposes:
Service Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Activating bonuses and promotions
- Providing gaming and betting services
Security & Compliance
- Preventing fraud and scams
- Age verification (confirming 21+)
- Complying with Anti-Money Laundering (AML) rules
- Ensuring responsible gaming
Customer Support
- Resolving issues and handling complaints
- Operating 24/7 live chat and email support
- Sending account-related notifications
Improvement & Analytics
- Improving the platform experience
- Identifying and fixing technical errors
- Personalizing the experience based on user preferences
Sharing Information with Third Parties
654db never sells, rents, or transfers your personal information to third parties for commercial purposes. However, there are specific situations where sharing information may be necessary:
Service Provider Partners
We work with trusted service providers for payment processing, technology services, and risk analysis. These partners may only use your information within the scope of their specific role and are bound by confidentiality agreements.
Legal Obligations
We may be required to disclose information in response to applicable laws in Bangladesh, judicial orders, or valid requests from law enforcement agencies. In such cases, we will provide only the information legally required.
Fraud Prevention
Information may be shared with relevant authorities or industry bodies to prevent money laundering, fraud, or illegal activity. This is necessary to protect all users.
Cookies and Tracking Technologies
The 654db website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our platform.
Essential Cookies
These cookies are essential for keeping login sessions active, security verification, and running the core functions of the platform. They cannot be disabled.
Performance Cookies
These cookies are used to identify which parts of the site are used most, loading times, and errors. The data collected is anonymous.
Personalization Cookies
These cookies are used to remember your preferred language, display settings, and past activity. This makes your experience more convenient.
Cookie Controls
You can control or delete cookies from your browser settings. Keep in mind that disabling essential cookies may cause some important features of our platform to stop working properly. In most browsers, cookie controls can be found in the settings menu or privacy section.
Data Security Measures
654db has put in place high-standard technical and organizational measures to protect your information:
Encryption & Secure Connections
- SSL/TLS Encryption: All communication between your browser and our servers is secured with SSL encryption.
- Database Encryption: Stored sensitive information is kept in an encrypted state.
- Secure Payment Channels: All financial transactions are processed through secure channels.
Access Controls
- Only authorized staff have access to the information they need.
- Each staff member's access is matched to their responsibilities.
- All staff are bound by confidentiality agreements.
- Regular security training and audits are conducted.
Server & Infrastructure Security
Our servers and data centers have firewalls, intrusion detection systems, and regular security assessments in place to prevent unauthorized access. Data protection is ensured through regular backups.
Important Notice
No method of transmitting information over the internet is 100% secure. We take every possible security measure, but we cannot guarantee that the risk of a potential security breach can be completely eliminated. If you notice anything suspicious related to security, please inform our support team immediately.
Your Rights & Controls
Every user of the 654db platform has specific rights over their own information. We respect these rights and are committed to helping you exercise them:
Right to Access
You can find out what information we hold about you. Upon request, we will provide a copy of your stored information.
Right to Correction
If any of your information is incorrect, you can request a correction. Having accurate information is beneficial for both you and us.
Right to Deletion
Where consistent with legal obligations, you can request that certain information be deleted. However, deletion may not be possible for active accounts or information that must be retained for legal reasons.
Right to Object to Processing
In certain cases, you can object to the processing of your information. You also have the option to unsubscribe from marketing communications.
How to Exercise Your Rights
To exercise any of the rights mentioned above, contact our support team. Send a request via live chat or email and we will do our best to respond as quickly as possible. Some information may be required to verify your identity.
Data Retention Period
654db does not retain your information beyond the time it is needed. The retention period depends on the type of information and the requirement:
- Account Information: For as long as the account is active, and after closure for as long as needed to meet legal obligations.
- Financial Transaction Records: For an extended period as required by financial regulations and audits.
- Communication Records: For a set period for customer service improvement and dispute resolution.
- Technical Logs: For a limited time for security monitoring and error analysis.
- Marketing Preferences: Until you unsubscribe.
After the designated period, in line with legal requirements, information is securely deleted or anonymized.
Minors & Age Restrictions
Prohibited for Those Under 21
654db's services are for those aged 21 or above only. We do not knowingly collect information from any minor. If we find evidence that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
If you suspect that a minor is using our platform, please notify our support team.
Policy Changes & Updates
654db reserves the right to update this Privacy Policy when needed. In the event of changes:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to your registered email.
- Continued use of the platform after changes will be considered acceptance of the new policy.
We recommend checking this page regularly to stay up to date on any policy changes.
Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please contact our support team. We provide support in both Bengali and English.
Support & Contact
For requests related to personal information rights, please contact us from your registered email address for identity verification purposes.
Read more: Terms & Conditions • Responsible Gaming • FAQ